Refund policy

Return & Refund Policy

Returns:
We are committed to ensuring your satisfaction with every purchase. If you're not completely satisfied, we offer a 30-day return policy. This means you have 30 days from the date you receive your item to request a return.

To be eligible for a return:
- The item must be in its original condition—unworn, unused, with all tags attached, and in its original packaging.
- Proof of purchase, such as a receipt or order confirmation, is required.

To initiate a return, please contact us at [YOUR EMAIL ADDRESS]. Once your return request is approved, we will provide you with a prepaid return shipping label and detailed instructions on how to return your package.

**Important Note**: Items sent back to us without prior authorization will not be accepted.

For any questions regarding returns, contact us at [YOUR EMAIL ADDRESS].

Damaged, Defective, or Incorrect Items:
We take pride in the quality of our products and packaging. If your item arrives damaged, defective, or incorrect, please notify us within 7 days of receiving your order. Contact us at **[YOUR EMAIL ADDRESS]** with photos and a description of the issue, and we will work with you to resolve it promptly.

Non-Returnable Items:
Certain items are not eligible for returns, including:
- Perishable goods (e.g., food, flowers, or plants).
- Custom or personalized products (e.g., special orders, custom designs).
- Personal care items (e.g., beauty or hygiene products).
- Hazardous materials, flammable liquids, or gases.

Additionally, sale items and gift cards are non-returnable. If you have any questions about the eligibility of your item for a return, please contact us at [YOUR EMAIL ADDRESS].

Exchanges:
To exchange an item, we recommend placing a new order for the desired item and returning your original purchase. Once your return is approved, you can proceed with purchasing the new item.

For European Union Customers:
If your order is being shipped to the European Union, you are entitled to a 14-day cooling-off period. During this time, you can cancel or return your order for any reason.

To qualify:
- The item must be in its original condition—unworn, unused, with tags attached, and in its original packaging.
- Proof of purchase is required.

To initiate a return under this policy, contact us at **[YOUR EMAIL ADDRESS]**.

Refunds:
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund request. If approved, the refund will be processed and automatically applied to your original payment method within 10 business days.

**Please note**
- Depending on your financial institution, it may take additional time for the refund to appear in your account.
- If more than 15 business days have passed since your refund was approved and you have not received it, contact us at **[YOUR EMAIL ADDRESS]**, and we will assist you further.